edit tickets on KDS

We'd love to be able to edit tickets on our expo KDS.

4 Replies
Alumni
 
️ Kristen
Square Community Manager
Product Engagement
Alumni
Status changed to: Open
 
️ Kristen
Square Community Manager
Product Engagement
Square Champion

If you could push & hold to edit the items would be so useful. And split items. Even just custom notes

Joss
Owner of The Pigs Nose Inn
Square Champion, Innovator, Advisor & Beta Member
Pigs Nose Inn, Devon TQ7 2BY
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Yes, this would be a great feature for us. We have so many times that a customer changes their mind on something or we realize something wasn't rang in correctly and to not be able to edit the KDS screen slows us down and makes for more errors.

 

I know we can communicate with the kitchen but if they are multiple pages deep on tickets, by the time they get to the ticket in question, they most likely forgot. Having the actual changes on KDS would prevent these issues