Customer Interface for Delivery

[CakeShop]

Long Story Short: Copy Grubhub and Ubereats.
Square is not using all the features offered by Nash. Square needs to integrate live tracking for customers and customer ability to communicate directly with drivers. Essentially copy UberEats or Grubhub. Right now the issue is if there is an issue with a delivery, the customer can only contact the store.... but the store cannot help them. UberEats and Grubhub allow the customer to communicate directly with the driver and request refunds based on a failed delivery RATHER THAN BLAMING THE RESTAURANT. The restaurant is not responsible for failed drivers and Nash should eat those costs......... but right now they don't so the store receives all complaints and bad reviews rather than the driver. Nash says this technology is already available through their service and square does not integrate it. 

I have had this issue for a year. COPY GRUBHUB.

[AlexGrant]

We're using Shipday to dispatch all delivery orders.

Order parsing:
- When you place a delivery order manually via Square Register it automatically populates into Shipday

- All online orders (Square online, GrubHub, Slice etc) populate automatically into Shipday as well.

Dispatching:
- You can access it's dashboard via any computer, tablet or can put their app on your phone

- Orders can be dispatched manually or automatically to in-house or 3rd party drivers

Customer experience:

- Customers get a live tracking, pretty much like Uber/DoorDash

- On the tracking link you can add your own promo or advertisement

- After each order customers can leave an internal feedback and you can redirect them to Google reviews.

If someone needs assistance in setup feel free to let me know.