Adding auto service fee for Online orders

[HanoiPho]

Hi Developer Team,

Can you please let us apply service fees automatically on Online orders? It will be extremely helpful and I believe all your Australian customers will dearly love this function.

[hotchillies]

Hi Square Team,

I’m running a restaurant in Australia and recently upgraded to Square Plus specifically to use the online ordering system. However, I was very disappointed to find that there is no option to automatically apply surcharges for:

• Credit card processing fees
• Weekend service charges
• Public holiday surcharges

It is legally allowed as long as clearly disclosed.

While surcharging is not mandatory, it is a standard practice across the Australian hospitality industry due to high card fees and weekend/public holiday wage rates.

Most hospitality venues here rely on automatic surcharge settings through their POS or online ordering platforms to remain profitable and compliant.

Without this function, we are forced to either:

• Lose profit by absorbing fees ourselves, or
• Manually increase all prices, which is inaccurate and leads to customer confusion.

I strongly urge Square to implement this feature urgently. Otherwise, like many others, I will need to move to a different platform that supports it.

Thank you for considering this request.

[MozzaPaul]

Yeah, this is a dealbreaker for me. I’ll have to look at other solutions.