Add a "Would You Like Utensils?" Option to Square Online Checkout

Hello Square Team,

I would like Square to add a built-in option at Square Online checkout that allows customers to request utensils, napkins, condiment packets, and extra containers.

This is not just a convenience feature. It is important for legal compliance in New York City.

Under NYC's "Skip the Stuff" law (Local Law 17 of 2023), restaurants and online ordering platforms must follow specific requirements:

  • Customers must request utensils, napkins, condiment packets, and extra containers before they are provided with takeout or delivery orders.

  • Online ordering platforms must provide customers with a clear option to request these items.

  • The default selection must be NO utensils or other covered items.

Square Online needs to provide restaurants with a built-in checkout solution to comply with these requirements.

I would like to see:

  1. A clear "Would you like utensils?" option with a utensils icon.

  2. Yes/No selection, with NO selected by default.

  3. Separate options for napkins, condiment packets, and extra containers.

  4. The customer's selections clearly displayed on the order ticket and receipt.

  5. Restaurant settings to enable or disable the available options.

Other food delivery platforms already provide similar functionality.

Without a proper built-in solution, restaurants have to create workarounds using menu items or modifiers, which is inconvenient and can make compliance more difficult.

Square should make this a standard checkout feature, especially for restaurants operating in New York City and other jurisdictions with similar regulations.

Thank you!

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