Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[adventurevld]

so crazy this feature has been asked for by 1000s of square users since 2019 and still no addition has been done, smh come on square do better! its a simple feature, i book parties and would love to have add-ons be selected along with the party packages, i guess we'll just have to wait another 6 years and i bet they still won't add it.

[Jaystorm87]

Adding another vote to this; it’s desperately needed. 

Customers who book services online, really should be given the option to choose a modifier that we have set up in our account. We can select it in the dashboard, and items purchased online have the modifiers show up… not sure why we don’t have this for services and appointments, seems a bit of a miss.

Please Square, add this it! 

[shotsbyjscott]

I don’t know if you will see this, but hola! A suggestion for an interface id like to see on square appointments is allowing the customers to book service add ons when they schedule appointments. This would be great in letting clients be in control of add ons upfront and see pricing ! I’m a photographer and I’d love this

[ArdencyHair]

Adding to this thread. I had to switch to another platform due to the lack of add-ones/modifiers. This is a simple request that would benefit service based businesses. It’s been years, why is this request only being monitored and not resolved? 

we need our clients to be able to choose add-one while booking 

we also need the modifiers to have additional time duration. 

[Sprinkles2023]

Just chiming in to say that I also commented on this matter previously and didn’t get a resolution and went with a different provider as well. 

[BohoHairStudio]

I’ve just been reminded that it’s been over 2.5 YEARS since I first commented on this thread and there is still no change. I’ve begun looking at other options because Square doesn’t want to help me make the living I could be making. ✌️ 

[MattyZO]

Same here. What is the ETA for this if any? We are losing money not having that built in option for online service appointments. 

[salonpolo]

Definitely what is keeping me from returning to Square from Vagaro. 

[salonpolo]

It’s now the end of March and this feature is not being offered. Come on, Square, please make it happen. 

[SpencerImbrock]

Acuity: Scheduling from Squarespace understands what Square Appointments users want (the very straightforward capability for clients, under their own volition, to select one or more additional service option to their appointment at the time of booking). If you're tired of Square monitoring this feature request, but not implementing it, look into Acuity: Scheduling. If you're bothered that Square hasn't listened to the needs of the thousands of users in 6 years, and you sign up for a service like Acuity, keep in mind that you can select Stripe or PayPal instead of Square for payment processing. 

Square, you've had the chance to service get a lot business from your Square Appointments users, but instead they're walking away disappointed. 😕