Add Automatic Online Order Completion and Customizable New Order Alarm in Square POS

[GONZALEZ502]

Hello Square Team,

I would like to request two important improvements to order management and notifications in Square POS.

1. Automatically Complete Eligible Online Orders

Currently, online orders can remain open in Square POS for extended periods, even when they have already been fulfilled or are no longer active.

This is especially problematic with scheduled orders placed for the following day.

I would like Square to introduce an automatic order completion feature that allows restaurants to:

• Automatically complete eligible orders after a configurable period of time.

• Set custom completion time limits.

• Automatically complete fulfilled orders that remain open.

• Manage scheduled orders more efficiently without having to manually close every order.

Other restaurant ordering platforms, such as Grubhub, offer different order management workflows, and Square should provide more flexibility.

Importantly, automatic completion should only apply to eligible orders that have already been fulfilled, not orders that are still awaiting preparation or delivery.

2. Customizable New Order Alarm Duration

Currently, the new order notification sound needs more flexibility.

Restaurant employees are often busy preparing food, helping customers, or handling deliveries. A short notification can easily be missed.

Please add settings that allow restaurants to:

• Adjust how long the new order alarm sounds.

• Repeat the alarm until someone acknowledges the order.

• Choose different notification sounds.

• Configure notification behavior for new online orders.

This would help restaurants avoid missed orders and improve daily operations.

These two improvements would make Square POS much more reliable and practical for busy restaurants.

Thank you!