Getting Started with Square - How can I talk to a salesperson?

[jimwolff]

Hello, We are interested in using Square for our gift shop, but I cannot figure out how to speak to someone there. It seems that Square expects you to just create and account and start using the product?

We would like to have a salesperson consult with us to make sure everything we need could be handled with the solution, and what would be the hardware options best suited for us. 

Does anyone have a recommendation for how to get someone on a phone call?

Thanks,

Jim

[homebite]

I called for support yesterday and it said they'd call me back. They didn't. All I could get ahold of was support through text... and they were no help.

A forced software update made my perfectly working terminal turn into something that won't turn on anymore. It won't even reset (battery works, charger works, it was plugged in for the update). On top of that, support told me they stopped supporting my terminal a couple months ago. So, I guess they can break it with a forced firmware update and tell me to buy a new one after they brake it. Convenient. I can't recommend them.

[kristen]

Hi @jimwolff, welcome to the Square Community, and great question! If you haven't already, you can fill out this form for Sales to contact you directly. And a great resource for folks newer to the community is this Get Started guide that helps you get the most out of your experience here. Of course if you have any questions, don't hesitate to leave a comment or start a new discussion. Thanks for coming by! 😊