[New] Digital Loyalty Passes for Apple Wallet

[#1]

Hi sellers, 🌟

Introducing digital loyalty passes for Apple Wallet! Available now to businesses using Square Loyalty on Square Register, Square Stand, and Square Reader for Contactless and Chip.

Give new customers more ways to enroll. When customers use Apple Pay at checkout, they can enroll in your loyalty program right from their phone. They can also add their loyalty pass to Apple Wallet from a digital receipt.

Streamline the customer experience. Once added, passes are automatically selected and used to check in and earn points when using Apple Pay, easing the check in process and improving buyer identification. Customers can also easily view points and rewards on their pass in Apple Wallet at any time.

Passes can be customized to match your brand. To customize your loyalty pass and drive engagement with your brand, add your digital logo and brand colors by visiting the Business information > Locations > select your main location in Square Dashboard (edit the image shown under "Point of Sale Checkout Background"). 

 

This feature has been auto-enabled for businesses using Square Loyalty onSquare Register, Square Stand, and Square Reader for Contactless and Chip. To disable, visit Settings > Apple Wallet in your Loyalty Dashboard.

For more information on Square Loyalty and how you can customize your pass for Apple wallet, check out these support articles:

• Enroll customers in your loyalty program 
• Square Loyalty FAQ

[homeprogreen]

For those of you that aren’t seeing the “ add to Apple Wallet “ button on your digital receipt try going into receipt settings from dashboard and toggle off the Cash App blurb. I discovered that the Cash app overrides the add to wallet button. Makes sense since Block owns Cash app. You will still be able to accept Cash App as payment, it just removes the sign up blurb. Check in via Apple Wallet only works on Square Register though. 

[cspillane]

Hi @GourmetOnWheels! Sellers using the Square Register hardware will have this feature. (POS is software.)

[cspillane]

Hi @perkits! Yes, this is for sellers using Square Register only. 

[perkits]

will this be coming to those of us using Square Terminal?    Thanks

[GourmetOnWheels]

Will it be available to POS anytime? As in my Dashboard, I can set it to Apple Wallet

René

[homeprogreen]

It’s on the receipts sent from my Botanicals store that runs Square POS on iPad. Doesn’t let them check in since there’s no front facing screen but let’s them add the loyalty card to Apple wallet so they can track rewards 

[cspillane]

@GourmetOnWheels POS is the software that runs on all our hardware devices.

The limitation is on the Square hardware, not the Square software — meaning it's available on POS today, but only for sellers using Square Register. That's because Square Register has the buyer facing screen that allows the buyer to check-in using the pass. Does that make sense? 

And good point that @homeprogreen made below. 🙂 While buyers can't check-in using the pass, they can still track their points and rewards if they have an iOS (Apple) device. 

[GourmetOnWheels]

@cspillane None of my customers have ever paid me with the Square Cash App, nor with Venmo and I do not use Venmo. the bulk of my payment are with cards and the bulk of that is Apple Pay.

What Pass? "That allows the buyer to check-in using the pass"

René

[homeprogreen]

Once you toggle on the Apple wallet button in your dashboard receipt settings then when the customer gets a digital receipt on their IOS device there’s a button for them to add your loyalty pass to their apple wallet. It lets them track their rewards and if you are using Square Register it allows them to check in with their phone. One thing I found is that if you also have the cash app blurb toggled on in receipts then that one overrides the apple wallet one. 

[cspillane]

@legourmet The Digital Loyalty Passes for Apple Wallet (see the post that started this thread — there are images in the post that show you what the passes look like for Apple Wallet).

[GourmetOnWheels]

@cspillane #1 Square Register is pricey #2 Hard to find a spot on my table at my farmers' market.

Will it work with 4G LTE or 5G

Or will this work with Square Terminal as that is also customer facing just like my phone

René

[perkits]

Your connection shouldn't play a factor, as long as you have WiFi, LTE or 5G. But I think this only works for Square Register for now. We use Square Stand with Square Terminal and haven't seen any changes.

[GourmetOnWheels]

It is not clear on the website if Square Register works with Wifi, LTE 5G, or only ethernet.

René

[ryanwanner]

@GourmetOnWheelsif I remember correctly, both the Register and Terminal do not have their own cellular connection. The only way you can get them online outside a wifi network is to hotspot your phone (or similar device)

[homeprogreen]

WiFi or Ethernet only. No LTE 5G on the Square Register but it will connect to one of those little Cellular 5G Jetpacks that broadcasts a WiFi signal 

[ryanwanner]

Hey @cspillane that completely makes sense about Register's buyer facing display. Are there any thoughts about configuring the Connected Terminal linked to POS/SFR/Retail(?) so that buyers can check in on that? This would be seriously helpful!

[ryanwanner]

@homeprogreen  Dueling responses! Woot! 😝

[perkits]

true and your hotspot would be LTE or 5G. Or if you have an iPad with LTE or 5G built in. I have used my iPhone's hotspot for a full day before when the internet was down. 

[cspillane]

Hi @ryanwanner! Configuring for Terminal is something the team is currently looking into but at this time I don't have any specific updates / timelines to share. 

[cspillane]

@GourmetOnWheels Configuring for Terminal is something the team is currently looking into but at this time I don't have any specific updates / timelines to share. 

[perkits]

Thanks!!! this would be great!!!

[cspillane]

@Lovewell Hi Rachel! Apologies for the delay in getting back to you — I've been discussing this with the team trying to figure out what the issue might be. Do you mind if I email you directly so we can troubleshoot together? 

[GourmetOnWheels]

@cspillane Terminal would be perfect as that does not take up a lot of space on my table

as it is hand held

René

[Lovewell]

@cspillane Sure! I do think I may have fixed the problem. I unintegrated cashapp so now when it asks if someone wants to check their status it takes them to the square page that shows their stars and gives them the option to add it to their apple wallet!

[GourmetOnWheels]

You would think that in 2023 when your PC and your Mac have Wifi, Ethernet, and Bluetooth and your phone has Wifi, 4GLTE,  5G, and Bluetooth,  Register, and Terminal would have the same connections.

Not with Square for now. And that is unbelievable. 

René