How can I block a customer from purchasing from my online store?

[_Violet]

Hi again @AspenLeaf - I apologize for your experience with our Support Team.

I went ahead and reached out to the Square Online Store Support Team myself. They confirmed that we don't currently offer any way of blocking existing/prospective customers from making purchases through Square Online. Although this feature isn’t currently available with Square, it’s a great idea and I understand howthis would be beneficial to your business.

I’ve shared your feature request with our Product Team, as they are constantly improving our products based on feedback like this. To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. 

In the meantime, keep an eye out for any updates in our Seller Community. We appreciate your input.

[#2]

Hi @bakerlou, @outdoorcheflubb, @Apex86, and others! Thank you so much for providing your input and idea around blocking customers from purchasing. Currently, if you are processing online transactions via Square eGift Cards, third-party API integrations, Square Online, or Square Online checkout links, you can leverage Risk Manager to block payments on IP, email, and card. Here is the the setup guide to do this. Let me know if you have any questions, and thanks again for writing!

️ Kristen
Square Community Manager
Product Engagement

[AspenLeaf]

There is a horrible customer I wish to block from ever making an online purchase from my square store again. I saw an area to ban a customer using the last four digits of a credit card in the risk assesment zone of the square retail area, but this particular customer uses Paypal so that's not applicable. Ideally I can block her using her email address somewhere. I read a thread from 2020 where this feature was not available yet and am hoping three years later that it has been implemented as I do consider this a massive safety feature. Anyone have any ideas? Thanks!

[doc_choc]

@AspenLeaf , while blocking methods may help, they maybe circumvented with other payment methods. For our business I would look to first see if we can repair the relationship, if this couldn’t be worked out  we would take a more head on approach by talking to the customer and explain our concerns and as a last resort explain that we can not fulfil any orders they placed, then put through a full refund. 

[AspenLeaf]

I appreciate the desire to help, but I'm looking for advice on technical features of the platform not on my business. 😉 You are unaware of the history, of which there is plenty, and I've already gone through many steps to try to avoid this, including what you've listed. This is not a customer you can reason with. 

[doc_choc]

Sounds like you have taken the logical steps first. Hopefully Square have a technical response to your request. Good luck

[_Violet]

Hi @AspenLeaf  - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉 Although I am sorry to hear about this issue with your customer 😔

I recommend reaching out to the Square Online Store Support Team. They will be able to let you know which levers you can pull to help protect you from further interaction with this customer. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

[AspenLeaf]

Thank you for the welcome! I tried to chat with the Square Support Team yesterday,  but after 30+ minutes of agents handing me off to other agents and taking forever to type replies and getting absolutely no where, I was hoping to get a short and quick instruction list here. I seem to be out of luck so far. 

[Apex86]

I would also like this feature to be added.

[outdoorcheflubb]

I would like this feature. We have a customer that is a bully, buys then disputes the charge etc. WE are about to start online sales and I would like to exclude him from ever buying online as he has been asked to never step foot in our store 

[bakerlou]

Is there any update on when this feature might be added?