Had a customer quite a way from where I live and operate my business. She asked me to come out so that she could virtually try on color combos to make sure it would look good. She knew I was making an exception on travelling that far. She also led me to believe that she was looking for everything cosmetic. I went and spent 2.5 hours at her house helping her, and even brought samples for her to use. When I left, she chose 1 item; a lip color. Not the foundation that we matched perfectly, not the brow color that helped outline her face not the mascara that built her lashes up beautifully, and not the contouring or endless eye colors either. So I essentially went to her house in the boonies for a $25 sale. It wasn't even worth my gas. Then 2 weeks later, she said she wished to return it and wanted me to come get it and show her the other stuff again. I just apologized and told her that I couldn't come out to her house but that she could come to me. When she said she couldn't I asked her to mail back the product and when I received it, I gave her money back minus a 10% restocking fee. The restocking fee of $2.50 didn't pay for my gas or my time, but it was the only way I could get my dignity back and maybe get it across to her that you shouldn't treat people like that. Its just not right.
Cheryl A Stone
