Hey Beauty Community! I'm Hailey from the seller community team.  My friend is a new hair salon owner in a small town (made the move from working at a salon in the city to running her own biz out of her house). I was wondering if you had any tried and true methods for attracting fantastic customers? I thought that by asking here, it might also help anyone who sees this thread 😊  ... View more

Hi Square Community 👋   After extensive testing, I’ve decided to step away from the Square Loyalty program for now. The current points-based system works well for retail, but it’s not well suited for service-based businesses.   For services, the points model becomes cumbersome:   Requires frequent manual entry Points reset after redemption, which feels counterintuitive Deposits and partial payments don’t automatically earn points, making tracking inconsistent   The Core Issue   In service-based businesses, loyalty is built through visits and progression, not just spend. Clients don’t “start over” after redeeming a reward — they continue building results and trust over time.   Proposed Upgrade: Per-Visit Milestone Rewards (No Points)   Instead of points tied to dollars spent, rewards would be based on completed visits or services.   Why This Matters Eliminates confusing point math and resets Reflects natural client progression Reduces manual work with deposits and partial payments Creates clear, motivating milestones Makes loyalty easier for both clients and staff I’ve fully transitioned my business to Square and love the ecosystem overall, but loyalty has been the most challenging piece for a service-based model.   I know Square offers integrations with third-party loyalty programs, so I’d love to hear from others:   👉 What loyalty programs are you using for service-based businesses, and which ones do you recommend?   Thanks for reading 💛 ... View more

Hello! I am curious to know if any one here has to deal with customers calling in to schedule appointments? Especially if they are reaching out to you for the first time.   How do you feel about an AI virtual assistant having a conversation to find the right time + location and scheduling it directly on the Square Appointments platform? ... View more

Hey Everyone!    I know this may seem like a feature request, but it's not. It's just a general observation.    Square Appointments needs more reports.    We are driving blindly at 100mph, and there's no Autopilot.      ... View more