Hi Square Community 👋   After extensive testing, I’ve decided to step away from the Square Loyalty program for now. The current points-based system works well for retail, but it’s not well suited for service-based businesses.   For services, the points model becomes cumbersome:   Requires frequent manual entry Points reset after redemption, which feels counterintuitive Deposits and partial payments don’t automatically earn points, making tracking inconsistent   The Core Issue   In service-based businesses, loyalty is built through visits and progression, not just spend. Clients don’t “start over” after redeeming a reward — they continue building results and trust over time.   Proposed Upgrade: Per-Visit Milestone Rewards (No Points)   Instead of points tied to dollars spent, rewards would be based on completed visits or services.   Why This Matters Eliminates confusing point math and resets Reflects natural client progression Reduces manual work with deposits and partial payments Creates clear, motivating milestones Makes loyalty easier for both clients and staff I’ve fully transitioned my business to Square and love the ecosystem overall, but loyalty has been the most challenging piece for a service-based model.   I know Square offers integrations with third-party loyalty programs, so I’d love to hear from others:   👉 What loyalty programs are you using for service-based businesses, and which ones do you recommend?   Thanks for reading 💛 ... View more

Hello Everyone!    Our 2026 New Year goal is to better track our business quantitatively and qualitatively.    Square does a great job of tracking sales. Reports for Appointments could be improved, but that discussion is for another time.    As for the other aspect, I would like to have a post-appointment (automated) email sent out for the clients with a survey (maybe a Google Form) where they rate and comment on their appointment with the service provider. We have ten service providers, so it's important to learn what people like, what they don't like, and so forth.    I do not see the option in Square Email Marketing to have a post-appointment email.    Would greatly appreciate your help.  ... View more

My salon is 100% pre pay but it give us so many issues using square. We can’t utilize the loyalty system, discounts and payroll has to be done manually. This is so unfortunate. Also why doesn’t square have a deposit option?  ... View more

For those in beauty & wellness, what Square feature has helped you the most with scheduling, payments, or client management?   And what feature do you think needs improvement or isn’t currently available that would make running your business even better? ... View more

Welcome and hello! 👋 We're so excited to see you!   This group exists for those in the beauty and health industry to connect, share ideas, and help support each other with the unique knowledge and insight that each of you has.   First - say hi and introduce yourself! Share your business with us, tell us a cool customer story, or just talk about a product or service that is really rad! 💅   Second, feel free to use images and gifs, animated or otherwise. A picture is really worth a thousand words in this industry.    Third, you might want to consider changing your notification settings so you get emails of new posts to the group. It makes it really easy to keep in touch with other members!   And finally, don’t be shy! We’re really happy to have you here and to hear from you!   ... View more