Hi! First, donโt panic. โค๏ธ Iโve seen situations where incorrect information during the verification process causes the application to stall, and unfortunately, Square Support is correct that canceling the application does not guarantee a new loan offer will be generated.
Before canceling, I would encourage you to continue working with Square Support and specifically ask if the current application can be reset, reopened, or escalated due to an auto-populated information error. Make it clear that the information was entered unintentionally and that youโre simply requesting the opportunity to correct it, not submit a brand new application.
If Support confirms they cannot modify or reopen the application, then your only option may be to cancel. Just keep in mind that loan offers are generated by Squareโs automated eligibility system, so neither Support nor Square Champions can see when or if another offer will become available.
If you do end up canceling, the best thing you can do is continue processing payments consistently and maintaining healthy account activity, as those are the factors the system uses when evaluating future offers.
I know thatโs probably not the answer you were hoping for, especially when you were excited to move forward with purchasing equipment. I hope Support is able to escalate it for you so you can simply correct the information instead of waiting for another offer. Please keep us updated. Iโm sure others in the Community would also benefit from hearing how this is resolved. ๐
Square Champions Expert and member of the Square Champions group. (But NOT a Square employee, just a seller like you) Was my post helpful? Take just a moment to mark it as a solution.
