Loan January 2026

[Skitchens39]

Has anyone had a loan offer recently? We were counting on an offer by now at 82 percent paid because we have always had offers by now.

[Adalynn · Accepted solution]

Hi @csmajesticinc1 !

We appreciate you sharing your frustrations about eligibility. Please know that we are always working to make our products and services better.

I know it can be frustrating not being eligible for a new loan, but we are unable to override the automatic review process with a manual review. We review your account everyday for new eligibility and if at any point you become eligible we will definitely let you know!

Let me know if you have any questions!

[Vina3 · Accepted solution]

@brown17 Congratulations on your new offer👏🎆! For future reference, you can continue to use the eligibility page to gain more insight into the status of your Square Loans eligibility. Please keep in mind, we cannot promise a loan offer, even where all of the factors on the eligibility page are “Good.”

[csmajesticinc1]

Thank you for your response and for taking the time to address my concerns.

I would like to provide an additional clarification. As of today, our dashboard reflects a 98% loan repayment rate, and the loan minimum is scheduled through March 2026, my loan balance is $426.56 out of $26,738.00 yet we have not received a new loan offer. At the same time, some businesses appear to be receiving offers despite having significantly lower repayment percentages. Given that the dashboard explains eligibility is largely based on card processing history and the ability to comfortably repay a loan, this situation is understandably confusing from a customer perspective. A 98% repayment rate, along with consistent repayments extending through March 2026, suggests strong performance and reliability. I fully understand that the review process is automated and that manual reviews are not available. That said, I wonder whether there may be instances where the automated system does not fully reflect overall account performance. If so, it may be worthwhile for the team to consider whether the current criteria or algorithm could benefit from further evaluation. Any additional insight into the factors currently affecting our eligibility would be greatly appreciated. Thank you again for your time and consideration.

[brown17]

I have spoken to square about this before as I am a seasonal business and there are times I don't take payments.    What I was told is eventually the system learns your habits, business etc and takes it all into account.   I can tell you eventually it did learn my business an habits but it took awhile.     Now like clock work I get loan offers early spring, and early fall.  When I am taking most of my payments.     I can trigger a new loan at times in between that by offering sales etc and going above my normal.     The trick is to go above your normal to trigger a new offer.    This is just my experience.   

[Twpchair]

You know what you have to do and you get it done. The thing is the mods tell you in a round about way what they are looking for but people look right over it and they hear the same things over and over so they hear. But, they are telling you to continue to swipe, get the sale or volume up and new customers. The rest is personal information and they can’t tell you on a public platform about your private information. Good on you!

[Adalynn]

hi @csmajesticinc1 !

Thank you for the thoughtful response and I can understand where you are coming from.

I am happy to see that you recently accepted and were approved for a new loan! I am still going to share your feedback and concerns with the rest of the banking team.

Thank you for being a Square customer! Let me know if you have any questions 🙂 

[csmajesticinc1]

I am extremely sorry i was outstation and had less access to communication. On sunday they send me a offer for $7300. My last loan which i paid off was $23000+fees. It was $15700 decrese and loan offer came when i was 99% paid off. Litterally if i calculate 99.99%. I am genuinely dissapointed because my sales were not decreased... It was increased but $7300? Atleast $12k could have been understandable... 23k to 7.3k was unbelievably low... But i accepted it thinking its small loan and will be paid quickly we could get a better deal next time.. Fingers crossed...

[Boatlanding]

At least you received an offer even if it was much lower than your previous loan. Not sure what is going on with the algorithms, I’ve always gotten an offer between 65%-72% our last loan was taken in June of 25’ which is already 74% paid off and we haven’t gotten another offer from Square Loans yet. We have a seasonal business and Jan-Feb are our slowest months but we still consistently process over $20,000 in CC even in the slow months and we have been with Square since 2018 so the past pattern of sales should be noted. I could really use the additional capital right now for inventory to stock up for our busy season. Best of luck to you.

[csmajesticinc1]

I am saddened to hear that people are going through this situation. However, it seems that loan offers may be made, though likely not before 80% of the existing loan is repaid. Based on information shared in the community, most offers appear to come only after 95% or more of the current loan has been paid off basically when it is nearly fully settled. Don’t lose hope, but it seems the offer may come only after 95–99% has been repaid.

[csmajesticinc1]

I just wanted to check if this is happening only to me or to everyone. With my new loan, I don’t see the eligibility criteria section with the green “Good” indicators. It’s not there at all. When you click on the Loans icon and go to the loan page, then press the current balance square, it takes you to the round percentage page. Normally, after that, you can click “More details” and see the eligibility details with the green “Good” and “Needs work” signs. However, there is no option to click “More details” anymore.

Is this the same for everyone?

[AdarasalonTX]

That could possibly be a connection or may need to update operating system. Make sure everything is updated. Because I see the indicators here on my iPad.

[Papaya]

Hi @csmajesticinc1 

Sorry to hear about the trouble you’re having, we appreciate you letting us know.

Please contact us directly so we can take a look at your account and assist.

[csmajesticinc1]

Hi, I did send a email to the square support team and below is the respond i received (The respond received is not relevant to the question because i didn't ask about a loan.. I asked why my statistics are not showing.... I have replied to the response but no response for the same yet.

1st response received from square- 

Hi J, 

Hope you are having a wonderful day and thank you for contacting us. I'm Noah and I am reaching out to you on behalf of the Square Loans Team. 

Due to your current account activity, we are unable to evaluate your eligibility for a Square loan at this time and cannot predict when you may be eligible in the future. If you do become eligible for a Square loan, you’ll be notified directly on your Square Dashboard and via email.

We hope this information was helpful! Please don't hesitate to reach back out if you have additional questions or concerns.

Sincerely,
Noah B
The Square Loans Team

My reply to the first response - 

Dear Noah,

I appreciate you reply and I also understand that evaluations take time; however, the continued lack of transparency regarding my account status is increasingly concerning.

Previously, we were able to view performance statistics and eligibility insights directly through the dashboard. At this time, I am not requesting a loan. I am simply requesting access to the same data and metrics that were previously available. Previously I could see this data from first day of the loan… 

Visibility into performance indicators and eligibility criteria is essential for responsible business planning and financial management.

Based on information I have received from the Square Community, other merchants are still able to view these statistics and eligibility details on their dashboards. In my case, there is currently no visibility whatsoever. This inconsistency is difficult to understand, particularly given that I have satisfied my required payment obligations through April 2026, including for the new loan.

I would appreciate a clear and direct explanation as to why this information is no longer accessible on my account. 

Additionally, I would like to address something candidly: I trust that my prior inquiries have not resulted in any additional scrutiny or limitations on my account. My questions were raised in good faith, solely to better understand the process.

I respectfully request transparency and clarification on this matter and look forward to your prompt response rather than an all in one generic response.

J

[brown17]

It can take sometime to update.   I have experienced this in the past.  Up to a week before

[csmajesticinc1]

Thank you. After I sent my second email to Square Support (copied above), they replied with the following message:

Your Eligibility Tool page is currently visible. We recently added a new eligibility page that you can navigate to by going to the Loans tab on your Square Dashboard. This page was built to help our sellers gain insight into the status of their Square Loans eligibility by taking your business’s real time data and comparing it to key factors that determine eligibility. If any of your eligibility factors need work, you can look at the tips we provide to strengthen your chances of becoming eligible. Please note that there are many factors that may affect your eligibility, and accounts are evaluated as a whole. Do not rely on the information we provide in the Square Loan eligibility page to predict a loan offer. We cannot promise a loan offer, even where all of the factors on the eligibility page are “Good.” If you become eligible, you’ll be notified directly on your Square Dashboard and via email. Find out more about Square Loan eligibility in our Support Center. We hope you find this information useful and welcome any feedback you may have. Please don't hesitate to reach back out if you have additional questions or concerns.

However, I find this response somewhat surprising because they mentioned that they “recently added a new eligibility page,” which is not accurate in my case. I have been seeing the same eligibility page since my first loan through Square up to my most recent one. Interestingly, the page became active again only after I received their email.

[AdarasalonTX]

It’s such a mystery. Kudos to our fellow business owners who don’t need this loan. But two months ago the whole staff quit. unexpectedly. some of the spouses got 100% disability and so on and so on. put my wife, and I have a huge bind. we are currently at 87%. If this thing don’t trigger in the next week or two we’re doomed Lord knows we need it.

[Twpchair]

I am sorry to hear about the situation with the staff. I hope it comes through quickly for you. I hate to preach to the choir, but if you can keep swiping as much as possible, you can. Also, try to get the dollar amount of the swipes up. 3rd: new customers vs returning customers. These are some of the triggers needed. Square also considers prior loans and your history with Square.

As you can see from the thread, it's been trending higher for the most part. You can see the occasional 60-70% pop in. But, as they stated, they had increased sales volume. Best of luck with everything, and please keep us posted.

[AdarasalonTX]

Thanks Tammy. I will keep you posted. 

[Twpchair]

Any news yet? I hope the staffing situation improves and that this loan comes through! Best wishes 

[AdarasalonTX]

We’re just gonna booth rent our chairs pretty soon our square loan is 90% paid off and we still haven’t received an offer

[Twpchair]

Any news?

[AdarasalonTX]

93% this is crazy why we have not received an offer

[Twpchair]

Hopefully soon! It's just started to really move.