Clearly decreased loan activity 2026

TheLizardGuy

Apparently Square has decided loans are no longer a priority.

I've had several Square loans over the years. Historically, I'd be offered a new loan once I reached around 50–60% paid off. I'm currently at 92% paid, and my business metrics are stronger than they've ever been—yet there's not a loan offer in sight.

At the same time, processing fees have increased, but there don't seem to be any new financial advantages or incentives for loyal businesses. It's starting to make me seriously consider exploring other payment processors that provide better value and support for small businesses.

Loyalty should work both ways.

Papaya

Hi @TheLizardGuy

Thank you for sharing your concerns.

I understand how frustrating this must be, especially given your history with Square Loans and your strong business metrics.

Square Loans are offered by invitation, and eligibility is largely based on current payment processing data. Because businesses are dynamic, eligibility can change frequently and we're unable to guarantee offers. Our system evaluates accounts on an ongoing basis using a unique formula that balances multiple factors of your business.

We can't predict if or when your business may become eligible for an additional loan, but we will continue to monitor your account. If you become eligible, we'll notify you through your Square Dashboard and email.

If you have any other questions, please feel free to contact us directly!

Sky
Square Loans Team
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Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.

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Papaya

Hi @TheLizardGuy

Thank you for sharing your concerns.

I understand how frustrating this must be, especially given your history with Square Loans and your strong business metrics.

Square Loans are offered by invitation, and eligibility is largely based on current payment processing data. Because businesses are dynamic, eligibility can change frequently and we're unable to guarantee offers. Our system evaluates accounts on an ongoing basis using a unique formula that balances multiple factors of your business.

We can't predict if or when your business may become eligible for an additional loan, but we will continue to monitor your account. If you become eligible, we'll notify you through your Square Dashboard and email.

If you have any other questions, please feel free to contact us directly!

Sky
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.

Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.

TheLizardGuy

Hi Papaya,

Thank you for the response, but this generic explanation doesn't really address my concerns.

I've been a repeat Square Loans customer, have consistently repaid my loans, and I'm now at 96% paid off—almost 97%. My busiest months are just around the corner with back-to-school season, and having access to funding now would allow me to stock inventory to meet that demand.

I understand eligibility can change, but it would be helpful if Square provided more transparency about the requirements. If something has changed in the lending criteria or there are specific metrics that are preventing an offer, knowing that information would allow businesses like mine to make informed decisions instead of simply waiting without any understanding of what we're working toward.

I'm a loyal Square customer and appreciate the platform. I'm simply asking for clearer communication regarding how eligibility is determined so businesses can better plan for their growth.