Square Stand Inventory Management When Sold Out

LarsonJ · ‎07-18-2016

I want to use square stand to sell lunch tickets in a trade show type environment at 4 different stations around the venue. I have 8 lunch options, and I would like to be able to stock all stations with more than enough physical tickets, and just have the inventory option display as sold out when the actual number of available lunches are sold out, and not allow any more sales to be processed. This way I don't have to worry about printing the exact number of tickets and some stations having extra tickets when others are sell out even if there is "stock" left. Essentially I want the option to have inventory work like it does for an online store at the physical register. Is this a possibility?

Thanks, Josh

Alex_ · ‎06-11-2020

@Sparrowyxe,

At the moment, you would still need the Square for Restaurants subscription. We will be sure to let you know if anything ever changes or if new updates are released.

Lbcreamery · ‎07-13-2020

We signed up for Square for Retail to solve the problem for us so we can have online and in shop orders going at the same time.

It an over buy for our ice cream shop - but the pain in the butt of selling something that was in the freezer but already claimed by an online order - was a bigger issue.

mrabe1234 · ‎07-13-2020

Buuuuump! Just kinda wanting this feature to happen. In an ideal world it would look like this: I would have a toggle inside the PERMISSIONS section where I could tick a box that would allow that person to "oversell" items that are out of stock. I would ALSO like a box to tick to force the employee to use a manager override password in order to "oversell" an item. So three options in total: not allowed to "oversell", allowed to "oversell" with approval, and just plainly allowed to "oversell".

Can we please have this?? It would be aaaamaaaaazing!

❤️

sdavid14 · ‎07-23-2020

I vote for this... in today's world of online ordering / curbside pickup, at the same time people ordering in-person - we are running into oversold situations creating a poor customer experience. Our cashiers don't have time to do an inventory lookup before selling an item in-person!! We really just need a 'warning' or something at checkout letting you know that the item is out of stock, and giving the option to override or not.

FATPANDA · ‎07-26-2020

Has this feature not been added yet? I can't believe why there isn't a settings toggle to allow people to choose whether to sell an out of stock item or not?

It seems like this is a pretty key feature that a lot of people want, me included.

eclecticsgaller · ‎07-31-2020

We are not new to Square, but new to using it daily in the store, with Register. We are a consignment handmade art gallery where nearly all items are unique one-offs. We do NOT ever order repeats of the same stock.

The inventory tracking feature is great however if an item has sold, it can be resold in Square, even though we don't have it. This has prevented us from truly using the other inventory item features and we understand that many users want to be able to reorder and have the item remain in inventory. HOWEVER, we would like to see a FEATURE REQUEST FULFILLED where an out of stock item is prevented from being sold again. It is so in the online store, why can't it also work in the Square inventory. Maybe have a setting to turn this On or Off depending on business need?

I have see other users ask for this for a couple years, but it still hasn't happened. An out of stock alert would also be in order.....lots of us would like that as well!

I would like to thank you for responding, not just listening.

JustinC · ‎08-01-2020

Thanks for adding to this feature request. I understand the importance of disallowing items from being sold even when they're out of stock, but unfortunately there isn't a shareable timeline for its availability.

Merging you to a thread where we're tracking this request so we can easily find you when an update is announced.

@eclecticsgaller

bearlyclothedco · ‎08-15-2020

I exclusively use the Online Store for my sales, and I'm a small business with many one-of-a-kind options. It's mind blowing to me that there are oversells every time I open the store to accept orders. Due to the lag in update on the item detail end, I can't even mark them as unavailable fast enough! For someone who does business like this on a monthly basis and always sells out items quickly, I'm starting to wonder if this is the right platform for me because it's incredibly stressful and annoying to refund (and disappoint) my customers constantly. Is there any update on this feature yet? I so loved Square up until this point, but this is a lot!

CTACTC · ‎08-18-2020

Another vote for this "feature." Square is not a viable option for us going forward if this is not added in the near future. We sell one-of-a-kind, high-end paintings, online and in-person. We can not risk selling the same piece to two different buyers.

shawndell · ‎08-18-2020

I am starting to think this is the reason that this issue has not been fixed....Square gets paid (again) when we have to issue a refund. As every one has stated, this seems to be a fairly easy issue to fix and address. It was "designed" this way??? Wow! I believe whoever is writing these programs is VERY intelligent, but also has never worked retail. If so, they would work a little faster on these issues. Like texting order ready when in store purchase for example.

And for the life of me, I can not understand when a customer makes an ONLINE purchase, but returns IN store to exchange, why I can not exchange from the register? I have to issue a refund from the back office and charge customer for new item!!! My customers have not been happy with that but again.... Square gets paid 3 times just for 1 item!!!!! I think this may be why many issues are not being addressed.