Square Online - Digital downloads from website or automated email

[Carliep]

I like that the square online store has an item type for Digital Products, however manual fulfillment of this is not very efficient. Particularly when customers expect instant delivery/access to dogital products.

I would love to see Digital Product with its own customised automated email that we can either include a specific link or file for the customer.

[#2]

Hello Sellers 👋,

Thank you for your patience regarding this feature request. I understand that this has been a long-standing request here in Australia.

Recently, Square announced an integration with SendOwl, a platform that provides fast and secure automatic fulfilment of digital products to your customers. You can read about our announcement here.

For more details about setting up SendOwl with Square and pricing, please visit this page. If you have any questions about this integration, feel free to reach out.

[emmaagars]

Awesome. Thanks Arie that was really helpful! 

I also just wanted to second all the comments saying automatic fulfilment would be great. I hope this feature will come in the near future because I love the square platform for so many reasons. 

Kind regards,

Emma 

[Arie]

I agree- this feature would be amazing to have @emmaagars🤞 this is something we can implement in the future! 

[lil_sprout]

Is there an app integration that could provide this feature? I've seen on the Square Seller Communities worldwide that this is a much sought after feature.

At this stage my business is only small scale but we're getting busier everyday and now that I've signed up to Square and spent so much time setting up, it is disappointing that I have to send all of my digital products manually. I really wanted to integrate all of the different aspects of my business (we sell digital and physical products and do courses as well) in one place and I thought that Square would be a great place to do this - but it's becoming very complicated.

I find this particularly frustrating when for a small subscription fee I can upload huge quantities of digital content to marketplaces like Teachers Pay Teachers for automatic download. Is there not some way that this can happen in the near future?

[Major2]

Would very much like the automation of the digital download feature. Is there any update on this?

[BernadetteA]

Hello and Welcome to the Seller Community, @Major2 🎉

We do not have any updates at this time to share, however, I recommend adding your voice to this Ideate thread if you haven't done so already. 😊

[JanaHoffmann]

I've been keeping an eye on this thread for ages. I also would really REALLY like to be able to send a custom email per product (with my own self hosted link) for digital product fulfillment or to have some other system for automated digital product fulfillment! 

[Arie]

Hi @JanaHoffmann,

I wish I had an update on this feature request already! We'll post an update and tag you once we have news. 

[SocialMumsClub]

I'm also looking to use this feature. It has digital download as an item but no way to attach the item for download. Very confusing.

[Laurie_]

Hi there, @SocialMumsClub, thanks for adding your vote!

We'll be sure to tag everyone in this thread once we have news to share on this.

[SocialMumsClub]

Thanks!