Shipping Label - Integrate with Royal Mail Click and Drop

[Jools]

Royal Mail supports integration with various online stores and marketplaces

Integration with Square would be great so that shipping labels could be automatically created, and postage paid

https://www.royalmail.com/sites/default/files/click-how-to-guide.pdf

https://personal.help.royalmail.com/app/answers/detail/a_id/11716/~/click-%26-drop---connect-your-ch...

Regards

Jools

[#2]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[SGM1]

I agree.

First post in this thread on the subject is 18/06/2020

I am also looking for an integrated system to link offline bricks and morter sales (POS) with online sales with a link to a Facebook shop (which has been broken since September but thats another story on no update or response from square) ultimately a link to ebay would be usefull if it removed the need to duplicate items and even better allowed the merging of ebay and local stock (they do support click and drop!)

Square started really well although it is clear that the approach is built on integrating different apps which has lead to some frustrating disconnects.

However the biggest issue is customer service and response times to issues that are by far the worst I have ever experienced.

[Trestigerlily]

Square obviously don't think we are worth the very short amount of time it would take to implement this feature. I'm taking my business elsewhere. 

[alexws]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[Trestigerlily]

Now where have we heard this before...? 

[BeOutsider]

Any news on the integration with Click & Drop? Why didn't I look at this before wasting time building a website?????

[Andy1981]

Why is it taking so long when most other major selling platforms already have this? As I've said, the only thing I can think is that Square are making more money by directing people to a very expensive third-party partner rather than by introducing the feature. It really doesn't take two years of development to introduce this functionality.

[tonydow]

Well, it’s coming up to that time of year again and still no word on Royal Mail integration - how long has it been asked for now?

[SGM1]

Too long like many other requests on the forum.

I don't know why they bother having the feature request section as they seem unable to implement anything unless it comes in the form of a bolt on 3rd party app with associated fees!

Maybe we need a list of all the requests with when they were originally raised and Square night just realise how bad this makes them look.

[doc_choc]

It does seem to have been some time since there was an update. I suspect they are having to prioritise the whole gamet of feature requests made by users and assess which is the highest priority. To be honest I think the Square team has a mamouth task dealing with all the new requests. There is a new feature request added to the community called ideate, I think if there is enough support put through on this they will raise the priority of the request. So worth popping over and adding support there for the integration.

Personally I do hope they get the integration in place as it would benefit so many UK users, don't fancy another Christmas without it though. 😭

[tonydow]

Do you honestly think putting this on another board is going to make the slightest difference. There have been so many statements of it being ‘imminent’.