Is there a way to text a customer that their order is ready for pick up?

[JandDRockinWW]

We expanded our small business (food trailer) this year which included using the square register with kitchen tickets. Since our business, at this moment, is strictly set up for events (fairs, festivals, etc.) I was thinking it would be neat to take the order and give the customer a number but instead of them waiting (unless they want to), text them a notice their food is ready to pick up. That way they won't have to keep checking back, they can enjoy their selves where they are at. Is that something I can do with square or is there another app that works with square?

Thanks!

Donna

[joshlsullivan]

https://notifycustomers.net/squareup/

[joshlsullivan]

I just noticed I didn't update the home page. The Square integration said "coming soon". I've updated the home page.

[rkoh]

I feel like this is a terrible solution.  I also want this capability because where orders are taken and where they are picked up are in two different places and I don't want my customers to wait in line twice.  Please add this function to the regular restaurant features for fast casual dining without requiring my staff to log into a customer facing curbside pickup to place an order on behalf of a customer.  I need customers to be able to walk down the snack bar and grab what they want, then place an order for food that must be prepared back in the kitchen, then go pick it up when they receive a message that their order is ready.

[joshlsullivan]

I have a solution that integrates with Square - https://notifycustomers.net/squareup/ . Let me know if you have any questions.

[rkoh]

I have spent 3 weeks trying to figure out whether or not I need a new POS system, or a separate system, or if Square could do what I wanted it to, and go figure?  Finally some helpful information.  Square has yet to respond to my requests for information after multiple attempts.  Their lack of customer service is frustrating but the system is so easy to use and the idea of transferring $4k worth of gift cards to a new system sounds like enough of a nightmare.

[James_Grubuzzer]

We built a solution for Food trucks Order management with texting for all order types. Shows all Orders entered at the POS and online, Shows To Do, All day list and completed orders views. Ticket timers. Zoom on order details and send preset text messages.  We use it in our truck ( SerialGrillersLLC ) Complete details are at Grubuzzer 

We also made it cheap to run, $10/mo $20/1000 text messages. 🙂

[BlackSage]

Quite confused here, I want to send a message to my customers when a food order is ready. This seems to be referring to the customer messaging me when they arrive. Am I missing something? Do I auto generate a text to customer this way as well?

[James_Grubuzzer]

There is not a way within Square to send order ready texts for all order types, which is in part why we developed grubuzzer for our food truck. We also needed order management at the pickup window.

[James_Grubuzzer]

Grubuzzer does exactly that Donna! Sends order ready texts for all paid order types, local, online, pickup, takeout. Sorry we didn't have it available 4 years ago when you asked. Just opened our truck last year and found we needed it.

[joshlsullivan]

My app, Notify Customers, is in the final stages of quality review by the Square team - works cross-platform and mobile friendly. https://notifycustomers.net/squareup/