Status:
NewSubmitted bynell_aon01-07-202101:46 AM
We have a need to issue Invoices with £0 value. We sometimes choose to give a product to a customer free of charge as a gesture of goodwill, or it free because of a promotion. In these scenarios we need to discount the invoice by 100%.
I don't have a timeline on when this will be available but I will be sure to follow-up once I have more information or if I find another workaround for this in the meantime.
We make the products we sell and this takes about 10 weeks. At the start we create an Invoice with a payment schedule of 50% deposit and balance 10 weeks later. I think Invoices is the only way to do this. Even if we discount a product by 100% we still need to issue an invoice as per the above workflow as the goods will not be ready to 10 weeks and Invoices are a neat way of managing this schedule. We could run the sale in Square POS however we'd much rather have every sale as an Invoice rather than have some managed in POS and some in Invoices.
From looking on my end, I don't have any timeline to share right now as to when this will be available. I will definitely keep you posted when I have more information from the team.
I have just sent an invoice to a client showing £1 due and to be paid by him - so I have to tell him actually to ignore it and not to pay it and apologise for the confusion.
I then pay it with my own personal money so the money reconciles in the bank!
It would be good if we could avoid this bother. I hope there is a fix soon.
Hey @nell_a, I have been looking for another workaround but aside from creating a transaction on the Square Point of Sale app and comp the item, there doesn't seem to be another workaround for invoices at the moment.
We regularly create invoices which are then discounted 100%. Because the minimum we can reduce the invoice to is £1, this leads to confusion for our clients. This is because whenever they look at the invoice they see that £1 is owing when in fact it is not. We then tell him to ignore the request to pay; that it's something that is out of our control.
We still need to settle the £1 debt which we do using a Gift Card which i have issued myself. When the Gift Card is entered as payment, the client then receives a notification by email, "You made payment for an invoice!". We then have to tell him to ignore that too.
The fix to this issue is to allow Invoices to be discounted by 100% to £0. We hope this is something that will be available soon.
Hi @nell_a, thanks for checking up on this! Unfortunately I still don't have a date for when this feature will be rolled out I'm afraid. I'll keep an eye on this and share more when I have an update.
