Feature Request: Set up specific date and time selection for Square Online orders (Pre-orders)

[gelatofiasco]

The title of this post has been edited from the original: How to set up date and time selection for Square Online orders

Hi,

We quickly built a Square/Weebly Online Store this week so that people could place contactless/curbside orders for our gelato shop. It's working great and I love that the tickets print out when it's time to make the order.

We are also implementing a local delivery service where people can preorder with us and we'll deliver it on Friday night. Right now we're doing it by email to take their item order and we respond back with a Square Invoice to capture payment. Has anyone successfully found a way to do local delivery with the Online Store platform?

It would be awesome if besides Pickup or Shipping, merchants could toggle on a Local Delivery button and the merchant could set a few options, such as "Delivery on Friday night, 4-7pm," "Delivery on Saturday afternoon, 12-6pm." Maybe with an option to assign a fee, but that's less important during this emergency response.

Thank you and be safe.

[#2]

@lonestar31 @MCTMN 

We are currently testing Batch Processing in our Beta Community, which may help you out. This is another update to allowing pre-orders on your online store.  We'd love for you to join in the test and provide feedback.

To get started:

Please join our Square Online testing group.
Once accepted there are instructions in the group of how to get started in the test.

[#3]

Hi all! Thank you for jumping into. your thread for pre-orders and more customizable delivery/pick up options. We're excited that this feature is now moving into Beta testing, and we'd love to have you check it out.

Please take a few minutes to ready our Beta Recruiting post- and make sure you're a fit. We're looking to get his launched in the next few days. Also if you've replied to this thread, we will be sending you information on this test via DM as well.

[#4]

The title of this post has been edited from the original: How to set up date and time selection for Square Online orders

Hi,

We quickly built a Square/Weebly Online Store this week so that people could place contactless/curbside orders for our gelato shop. It's working great and I love that the tickets print out when it's time to make the order.

We are also implementing a local delivery service where people can preorder with us and we'll deliver it on Friday night. Right now we're doing it by email to take their item order and we respond back with a Square Invoice to capture payment. Has anyone successfully found a way to do local delivery with the Online Store platform?

It would be awesome if besides Pickup or Shipping, merchants could toggle on a Local Delivery button and the merchant could set a few options, such as "Delivery on Friday night, 4-7pm," "Delivery on Saturday afternoon, 12-6pm." Maybe with an option to assign a fee, but that's less important during this emergency response.

Thank you and be safe.

[TheBrewAbq]

Hi, I own a coffee shop and I'm doing an event this coming Saturday. I use the store option through Square on a day to day basis, but I created a "website" through Square for this specific event. I'm having issues since the event is only on Saturday from 10am till 1pm and I'm trying to take "preorders" through the week. What I did was setup categories and on the categories it offers only availability on Sat from 10 to 1. The problem is, when people try to order:

1. The time for pickup doesn't show up available for all items starting at 10am, some show only available at a later time. Not sure what I did. 

2.Only the "Most Popular" items are showing on the website and I'm unsure why? 

The issue, I believe, has to do with the 45min window I set up for the items to be ready ( I did this in case someone orders on Saturday I want to make sure there's time to prep the order), my "fix" was then to set up the "opening time" of the shop 45 min earlier but not all items showed when I did that. Any ideas? 

[Patchwork]

If you switch your items listed to "services" instead of "physical" then the date preset is removed and you can set your own date via a pop up, or on the items themselves, or on your order page, and/or your "thank you for your order" auto email. 

hope this helps. we went through the same problem for months and months. Look back through this feed, there are a couple tips. I don't know why they don't just fix this issue or at least have the admin on this feed offer a couple tips directly. 

[jlmaquatics]

Is there a way to have your customers select a specific shipping day when placing orders?  

[risebakery]

I agree! As a bakery I need to be able to set specific dates for specific items like chocolate covered strawberries for Valentine’s Day or pies for Thanksgiving. I put bold faced  type all over the website for holiday ordering and yet still have to spend valuable time calling people back to confirm the pick up date. 
Square- please let us set our own dates for pick up in addition to the pre set parameters (which BTW one week/ two weeks doesn’t work anyway) 

[harvestandhoney]

Since I require 48hrs notice to place an order for an item, my customers need the ability to pick the day they want their order delivered to them. 

Where can I find this feature to turn on for the items in my shop? Just like when you order flowers for someone and select the day you want it delivered to them, is there a feature like this on a Square built website/storefront? 

[heartland_home]

I am seeing quite a few businesses wanting to set up pre-orders for items.  This would be a great feature for square online.  I do not want to deal with an app.  I would like a one stop shop and if someone wants to pre-order an item we will be receiving in up coming weeks, this would be a huge advantage to small business.  It would allow businesses to order an appropriate amount of product based on interest rather than wasting time and money on items that may not sell.

[thesunshinejar]

The prep time feature is not working. My store prep time is 1 week but prep times set by item are being overridden by the store prep time. Why?!?!?!?!

[TheGOB]

Why should we pay for an app that is a basic feature of other Retail POS applications?  Is Square dragging their feet because there is a preorder app?  I hope not.  This should be a priority with them, especially since they purchased Weebly and made big promises of an effective e-commerce solution for brick and mortar retailers.  Suggest you pursue Square to purchase your app and integrate it into Retail POS I’m currently paying for.  

[EarthMarket]

We currently have a preorder that can only be picked up on a particular day and after a particular time.

The square website does not allow us to set a fixed day and time for particular items, so when a customer orders, they get an email notification/confirmation that shows our regular pickup window---and not the correct day/time of the preorder.

This has caused a lot of confusion for customers, even though we have the date and time written in the description. They always follow the email time thinking it is correct.

We noticed we can change the day and time of someones pickup order, and when we do this, it says customer notified of the change. The issue is that most of our customers are not getting any updated day/time notification---and everytime we ask them to check their spam, and it is not there either.

I need a solution, as this just isn't working.

[Valentina]

Welcome back to the Seller Community 👋

This is a feature request as of right now, @EarthMarket. I've moved your post to this thread so we can keep the Community organized and update you and others if we hear of any changes! If you need someone to look into the email notification issue, please be sure to reach out directly so that a member of our team can look into this and work with you to figure out the best account set-up for your business.