Feature Request: Pause orders via my Square Online website using the Square Point of Sale app

[habe1984]

The title of this post has been edited from the original: I'm getting orders in my online store after changing hours to closed.

I often have to temporarily close my food cart or change hours.  For now, I am doing this through: Settings > Pickup & Delivery > Hours.   However, I am still receiving orders after changing my hours to "closed" (my poor customers are actually coming to visit my cart and finding out that the cart is closed.  Which does not look good on us at all.....)

Is there a better way to change hours for the day?

Temporary closure function would be very helpful.

[#2]

Hi there, @greenecanteen - so sorry for the confusion here. I am referring to the Online Dashboard. Here are the direct steps:

1. Log into the Square Dashboard

2. Go to Online Store (this took me to weebly)

3. Click "Settings", then "Checkout". 

4. Toggle switch at top of that page that says "Accept online orders"

I hope this helps!

[blakeadesigns]

[A portion of your post has been redacted]

There is no reason that customers should be forced to do extra work around's like this on standard business process.   I am just in the process of converting from another online ordering platform and I can't believe this....

Where are all the smart or competent developers that should be able to solve this pretty easily.

Hope its fixed before I get online.   

[greenecanteen]

Hi @Joe ,

I’m aware of how to do this from the weebly app. What I would like Square to implement is an option to do this from our POS dashboard. My employees and manager do not have access to the weebly app, which means they have to contact me every time we are too busy to accept online orders or when we close early. This is cumbersome and a pain in the butt and frankly, I don’t want to get phone calls constantly on my few days off. Any help here would be appreciated.

[Joe]

Hi there, @greenecanteen - so sorry for the confusion here. I am referring to the Online Dashboard. Here are the direct steps:

1. Log into the Square Dashboard

2. Go to Online Store (this took me to weebly)

3. Click "Settings", then "Checkout". 

4. Toggle switch at top of that page that says "Accept online orders"

I hope this helps!

[greenecanteen]

@Joe 

I think I'm saying the wrong thing. I mean it would be helpful if there was a place in the software for the register so my employees could turn online orders on/off.

[Joe]

Ah, I see now @greenecanteen! Thanks for clarifying that. I can definitely see how this would be helpful. I am going to go ahead and flag this over to our Product Teams for visibility! That way - they can keep track and record any requests, and if anything comes down the pipeline, we can easily jump back here and let you know.

Thanks, again!

[greenecanteen]

Thank you @Joe . It would be super helpful. If they can offer 2 solutions: pause orders  (simple on/off toggle) and pause orders until end of day, it would be AMAZING!

[Joe]

Thanks again, @greencanteen! Hopefully we will be able to bounce back here soon with some positive updates for you. Thanks, again! 📈

[paulr1]

We turn our online store on 1pm - 8pm Thursday through Sunday to accept orders when we are open (Ice Cream Shop). Our online store is closed the rest of the time so that no one can order while we are closed and not serving customers.

There have been two instances where someone was able to purchase an item while the store was closed and not accepting orders. I troubleshot this and figured this out:

1. Customer visits our online store while we are open and accepting orders

2. Customer leaves that browser window open all day

3. Customer comes back to that browser window after hours when our store is closed

4. Customer can then place an order because the online store does not check to see if the store is closed before placing the order.

Is there any way to stop this?

Can someone from Weebly address this issue and have the webpage check the store status before letting the transaction go through?

Thanks

[JustinC]

Oh, didn't know  that was possible - not sure if this was an oversight on the Product Team's end or if that's intended behavior. 

would you mind surfing your issue to our Ecom Team here so they can take a look. @paulr1

[ATKM]

This is also an issue we are having and would like Square to address. When we disabled "Schedule Pick-up" we assumed this would prevent customers ordering days in advance. But during COVID we are closed Mondays and Tuesdays and customers are placing orders, not getting a pop-up or noticing that we are closed (I understand the Pickup Date is in bold) and they then drive to pickup their food to find out the store is closed.

Our customers have so far been very cordial and understanding but this is still not a position we want our customers to be in.

I understand the workaround is to just manually turn the store off and on Sundays and Wednesdays but this just adds to human error we would rather have Square automate out.

Please consider adding an option to prevent ordering on days a restaurant is closed or at least give the customer a pop-up message instead of just the bolded pickup date.

Thank you