Re: Feature Request: Only display Custom Tip option
Posted
01-29-2019
Hey @ericariddle - If you are using Acuity's app, we're unable to speak on what features are available. If you are using the Square Point of Sale app, we do have the option for customers to enter a custom amount on the tipping screen, but we don't have the ability for you to set custom amounts in whole quantities rather than percentages.
I feel we should be able to customize the tip page and remove the percentage buttons and leave the “custom tip amount” and “no tip” because people don’t notice those small buttons when they have the large percentage buttons over them taking up most of the page.
I can tell you that I’ve lost money on people who’ve paid with a card because they get that “restaurant tipping” mindset when they see the “%” when they’re use to giving me a certain amount but now that amount is half, and in some cases, less than half. It doesn’t leave me feeling comfortable leaving the mobile app while only using the chip reader (which was very different when it came to tipping) to switching to the stand and register system.
I chose Square to help me make money, not lose it.
It definitely helps to know this additional information so our Product Teams can understand how other industries would benefit from having dollar amounts available for tips.
We really appreciate you hanging in there with us. If there is a change that happens with our tipping functionality, we'll be sure to share that update here in the Community.
I am also having this issue with the tipping option not being on the Square screen with the Acuity integration. I need clients to be able to leave a tip when they pay for their services.
