Re: Feature Request: Only display Custom Tip option
Posted
01-29-2019
Hey @ericariddle - If you are using Acuity's app, we're unable to speak on what features are available. If you are using the Square Point of Sale app, we do have the option for customers to enter a custom amount on the tipping screen, but we don't have the ability for you to set custom amounts in whole quantities rather than percentages.
I see what you mean @cupzcoffeeaz. I know you can customize tip amounts for the percentages, but this isn't as easy to read as the whole or fractional dollar amounts. I'll make sure to flag this as well!
I had found that the 'custom tip' option was available along with the percentages when using the Square app directly. I wanted to start swiping cards through the Acuity app (an appt booking service that's integrated with Square), but the custom tip option disappeared. Kind of a bummer for a regular client that liked to tip me more than what the percentages offered. Any suggestions?
This is something you would have to reach out to Acuity about, since it's on their app. Personally I'm not familiar with their software, so maybe there's a setting on their app that you have to enable?
I also use Acuity and they assure me that the tip screen issue is something to talk to Square about. I dislike the percentages as well because someone may want to tip far less or far more than the percentage amounts. Is it currently possible to allow ONLY a custom tip amount?
Hey @ericariddle - If you are using Acuity's app, we're unable to speak on what features are available. If you are using the Square Point of Sale app, we do have the option for customers to enter a custom amount on the tipping screen, but we don't have the ability for you to set custom amounts in whole quantities rather than percentages.
I also would appreciate if it were possible for us to remove the percentages and keep the custom tip button at the time of check out. I’ve recently opened my own salon in which a lot of my clientele prefer to tip over the percentages listed. But as I ring them out, I’ve noticed most people are prone to hit the LARGE percentage buttons without paying attention to the rest of the screen while stating they wish they could tip over the percentages listed. By the time I’ve inform them of the custom button, they’ve already signed and hit accept. A large portion of my income is based on tips, and with most people paying with cards, the 15%, 20%, and 25% really knocks back on my income thus taking away from my new business. I know we can reset the percentages to something higher but that makes me feel off, almost as if I’m begging or demanding for more money.
This reply was created from merging an existing thread: Can Tips be set to $20 $25 $30 as standard amounts instead of percentage?
For Massage therapists, clients are used to whole amounts, $80 charge $20 tip example. If they are offered 20% or 25% they often choose 20% or $16. I try to make our charges even amounts so the tips almost become automatic.
Hi @ChinaVol, at this time there isn't a way to set custom dollar amounts for tips instead of percentages — but you can give customers the option to choose to enter a cutom amount instead. From the app tap Settings > Tipping > scroll down and toggle on Allow Custom Amounts).
In the meantime I'll share your feedback with the Point of Sale Team, I can see how it would speed up your checkout flow!
