Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[Sam_400º]

@LittleDragon totally agree that it's needed - but something to bear in mind is that a lot of the current features we're all using heavily were pushed out as fast as possible as the Square team obviously knew how much it could effect business. 

I'm sure that most of these things would have been refined over another 6, maybe 12 months before hitting the stores in normal circumstances - so lets give them a bit of a break 👍🏻

[LittleDragon]

I'm sure that most of these things would have been refund over another 6, maybe 12 months before hitting the stores in normal circumstances - so lets give them a bit of a break 👍🏻

??? 

[LittleDragon]

Sorry but i don't understand any of what you've said? 

[Sam_400º]

@LittleDragon typo in my reply - oops! Have corrected now. 

I'm saying that we have features now that can totally be improved on, but we have them now because of how needed they are in the current situation rather than them being in development for another year. 

[LittleDragon]

Ok mate i get you 👍. I would hope they can solve this issue now rather than later, as you most probably now from being in the pizza game that pizza business's are struggling with a good order system. Square could  clean up here. 

[tranguyen]

Hi @LittleDragon and @Sam_400º, thank you for your feedback! 

We've recently made a change to how customer can schedule their pickup on the main ordering page and in the shopping cart rather than at checkout. The team are working to make this work for delivery as well, so I hope to share an update with everyone soon. 

[tranguyen]

Hi @Rick-PFC, thanks for reaching out!

If the customer has selected pickup as their fulfilment method, they will be able to schedule the pickup time at a later date directly on the ordering page or in the card like so.

If the customer has selected delivery as their fulfilment method, at the moment, the expected behaviour is that they will only be able to change this at checkout. We hope to improve this flow soon and make it more in line with how pickup is working, so I'll be sure to update this thread when I have more information. 

[LittleDragon]

That's great thank you. 

[Sam_400º]

This video has been deleted

@tranguyen - behaves slightly strangely on mobile (iPhone iOS14). 

When you pick a new time you have to enter in on the keypad - so it's not clear what the options are. This also results in it not saying if you enter a time not available, it just defaults back to ASAP. 

The spin wheels would probably be better in the same way as on desktop platforms. 

[tranguyen]

Thanks so much for flagging that @Sam_400º! I've passed it over to our team for review there, I agree that the desktop flow would make it a better experience.