Delivery date request on ordering

[Lepap]

At the moment when a client orders with scheduling delivery turned on, the website still gives a suggested delivery date 2 steps before checkout!  So most customers will see this as the delivery date of a product they may want on a specific day (a birthday cake for example)

this is causing me many issues as clients are not going as far as checkout assuming that they can’t get the cake the day they want.  

it needs to be that if scheduled delivery is turned on, that the website does not suggest a date, until the client selects when they want the product. 

[#2]

Hi everyone 👋!

I know this has been a much-sought after feature and I just want to share that the ability to schedule delivery is now available in cart. You can read more about it in our Product Update. 

Now, when customers are placing an order, they will be change from from ASAP to Later before going to checkout. 

If you are running into any issue, please let me know and I can look into it for you! 

[Danielleaubrey]

Hi yeah when you click ‘change’ as I said it takes you to what you can see in the second screen shot, the address part? 

[sayra]

Hey @Danielleaubrey - Sorry to hear you continue to experience the same issues. As mentioned by Shamus, please contact us directly via phone so we can take a look at your account in detail and walk you through some troubleshooting steps. 

Thank you! 😀

[Danielleaubrey]

Hi I don’t want to call up I’m so busy. Sorry if I’ve not been clear when you click the blue ‘change’ link it takes you to the second screenshot shot which says ‘change fulfilment’ at the top but only shows an address change? This must be a common bug?

[tranguyen]

Hi @Danielleaubrey, thank you for reaching out! By default, the delivery time will automatically set to As Soon As Possible. However, when the customer goes through the checkout flow, they will be able to schedule their pickup or delivery time like so.

[LittleDragon]

When you're in your cart it say says delivery- tomorrow and then a time and change but this means absolutely nothing. It's very misleading to customer and i get to many messages saying they can't schedule a delivery time. can this be taken off?

[Bex102]

Hi . On my desktop when I check to see if a customer can select a time to collect , then times and days come up but on my mobile this does not show

[tranguyen]

Hi @LittleDragon, thanks for reaching out! By default, the delivery time will be set to As Soon As Possible. When the customer goes to the checkout flow, they will be able to change the delivery date and schedule it for later. 

At the moment, the ability to schedule delivery or pickup date in the cart is not yet available. It's a popular feature request and I know our team are working to add this but I do not have a concrete date or timeline to share as to when this will be available. I'll be sure to update this thread when I know more. 

[tranguyen]

Hi @Bex102, sorry to hear you are running into this. I'll be happy to help - can you let me know which section you are checking on your mobile - is it through the Square Point of Sale app or? If you have any screenshot as well, that'll really help me in understanding the issue. 

[Rick-PFC]

Hi

This is a bug, the screenshot posted with the blue "change" link doesn't actually have any options to choose delivery day and time. the only way this can be done is through the basket screens just before making payment

so the screen with the bug either needs removing so dates can only be selected from the basket screen or fixed so dates and times can be selected there

[LittleDragon]

It's very poor as it doesn't even allow you to change the date and i'm forever explaining to customers how to schedule a time. Another good idea would be to put the order in sequence.

eg

Margherita Pizza

Hand and mushroom Pizza

Desserts

Lemon Cheese Cake

Chocolate cheese cake

Drinks

Coke

Lemonade

Dips

Garlic and herb

This would be much easier for chefs/staff to complete order in that fasion istean of having it all jumbled up.

Thanks for your help