Collecting Customer Emails During Checkout (Square Register)

[plastercarousel]

I had the Square app installed on an iPad and I was able to collect customer emails during checkout. Worked great!

Then, I purchased the Square Register (this guy - https://squareup.com/shop/hardware/us/en/products/register-pos) and the ability to collect customer emails during checkout is gone. I believe this is an oversight and somehow got removed from the Android codebase. 

Can you please add the ability to collect customer emails (without having to purchase the Loyalty Add on) back to the Square Register?

If there is a reason why this functionality is purposely left off the Square Register, I would appreciate it if you could let me know the reason behind this decision.

Thanks in advance.

Scott

[#2]

@Candlestore - really appreciate your tip! I will give it a shot.

Definitely a good work-around for now but hope that Square will make it a more seamless experience for customers where it was just part of the checkout workflow. 

The weird thing is that the iOS app is free and it includes the customer email collection option but the Square POS machine costs money and doesn't include this functionality. So, I feel a bit silly having paid for something that gives me less functionality than I had before. 

But to be fair, I enjoy the 2 screens (employee and customer-facing) during checkout which was not available with the iOS app/iPad solution. 

Having worked in software for years before owning my own business, I remember that having feature parity across all OSes and devices was a standard requirement for all releases. Just surprised to see Square not follow this same approach - or, at a bare minimum, provide a feature matrix of what features you get with which solution (iOS/iPad vs. Square Retail POS machine (runs on Android). 

[Stacelyn24]

Hi Scott,

Thank you for reaching out about the ability to collect customer emails during checkout on the Square Register. It's great to hear that you had a positive experience with this feature on the iPad app!

Currently, the option to collect customer emails directly during the checkout process on the Square Register may not be available as it is on the iPad. This functionality can vary between different devices and versions of the software. However, I understand how valuable this feature is for your business.

I recommend checking for any recent updates to the Square Register software, as new features and improvements are regularly added. If you don't see the email collection option after an update, please consider submitting feedback through the Square app or contacting Square support. Your input is crucial, and they can provide insight into any future plans regarding this feature.

If collecting emails during checkout is essential for your business, you may want to explore utilizing the customer management features available in Square or consider integrating with other tools that can help capture customer information more effectively.

Hope this helps out some 🙂

[plastercarousel]

Thanks. I am up to date on my updates. I submitted a feature request. General suggestion - It would be great if the iOS app and Square Retail POS had feature parity.  From a customer's perspective, it shouldn't matter whether I am using Square on my iPhone, Android phone, iPad, Square Hardware, etc. - the functionality should be the same. Makes for a better customer experience. Hope this helps. 

[Candlestore]

@plastercarousel ;

Here is more information where you can create a QR code right in Square that can be placed at your POS.  So no matter which Device you use, the customer can scan the QR code on their phone and Sign up right away.

Read more about the Hosted explanation on this Page : 5976-get-started-with-email-collection-tools 

By doing this you can have a local printer or maybe even a quality home printer print this out for you:

Put it on a small 4x6 Card stock display near where your customers checkout.

[plastercarousel]

@Candlestore - really appreciate your tip! I will give it a shot.

Definitely a good work-around for now but hope that Square will make it a more seamless experience for customers where it was just part of the checkout workflow. 

The weird thing is that the iOS app is free and it includes the customer email collection option but the Square POS machine costs money and doesn't include this functionality. So, I feel a bit silly having paid for something that gives me less functionality than I had before. 

But to be fair, I enjoy the 2 screens (employee and customer-facing) during checkout which was not available with the iOS app/iPad solution. 

Having worked in software for years before owning my own business, I remember that having feature parity across all OSes and devices was a standard requirement for all releases. Just surprised to see Square not follow this same approach - or, at a bare minimum, provide a feature matrix of what features you get with which solution (iOS/iPad vs. Square Retail POS machine (runs on Android).