Can I backdate, edit, or delete a transaction?

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

How do you delete a completed "Cash" transaction? I ran it just as a test.

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

[#3]

Hi @TheGlencafe,

Right now we have no plans to add the ability to backdate, delete or manipulate transaction information after a sale is complete. 

For context, the ability to manipulate transactions can cause issues for reporting and chargebacks. Also, it would make it easier for fraudsters and scammers to commit crimes using Square Point of Sale. 

If you have test cash transactions in your transaction history, you can always refund these payments to balance your books. See our help article on how to refund a payment.

Hopefully this has provided some transparency on this request, and why it's not available. 

[#4]

Hello @alexaiezza, welcome to the Seller Community! 

Currently adding the ability to delete a transaction is not on our road map. The reasoning behind this is we use this information to submit 1099-K's to the IRS. I'm not saying you would do this, but it would be easy to cook your books if this ability was available. 

Another request on this thread is to be able to void transactions so they don't show on reports. Currently we are in the process of collecting feedback for this request. I don't have a timeline on when it might be available. 

If you have any other questions please let me know! 

[#5]

@TomTr

I appreciate your feedback in regards to this. I know you've probably read this multiple times within the Seller Community, but we really do send customer feedback over to our Product Teams, and advocate for changes for you.

I absolutely agree that a void feature would help with training and testing, and also make reporting look a lot cleaner as well. You make a great point that with test payments, or payments made by mistake, nothing is ever actually sold, so your gross sales report shouldn't reflect a sale (which is what results when issuing a refund).

As you've alluded to in your previous post, there are two different requests within this thread. Some folks are looking for the ability to completely remove or delete a transaction, which isn't possible at this time. We don’t have any new information around whether or not this will ever become available.

The other option that folks are looking for, having an option to mark payments that have been completed as voided/cancelled rather than refunded, would help sellers a ton and we’ll continue to reiterate that to the team on your behalf.

We know this request is important to you, so as soon as there are updates that we’re able to share publicly, we will.

I hope this provides more clarity, and thank you all, again, for your feedback!

[#6]

Maybe the Square team can find a way to mark the transactions as Void, so that they do not affect sales totals, but neither are the transactions erased.

From an accounting standpoint, I can see why they would not let a transaction just be deleted. There has to be a documentation trail.

When I have to make test transactions, when I refund the transaction I make note that it was a test transaction and that is why it was refunded. There is also the "Accidental Charge" notation available.

Then when I download my sales reports, I sort the test transactions out and make a note in my saved spreadsheet.

[isabelle]

I will take a look on the backend. Which item/SKU number is it @WendyJ? 

[WendyJ]

The top six skus note each are duplicated there should only be 3 skus not 6

[isabelle]

The image is too blurry - can you give me the name of the items that have duplicate SKUs @WendyJ?

[WendyJ]

Wow I can see it. Here is your answers though Y-Pottery, Fresh Awakening SKU 633632087035 shows up twice with two different inventory amts. 

Y-Pottery, Wide Mouth SKU 633632087042 also shows up twic with two different inventory amts. 

[nika]

Thanks for that @WendyJ. I'm hopping in here for Isabelle on this one.

I went to look at your inventory and I see each of those SKU items only showing once, each with just one inventory amount.

I'm using a Chrome browser. Would you be able to look at it on a Chrome browser, also, just so we can rule out if that's the issue or not?

[WendyJ]

Hi Nika, I am looking at on Google Chrome. Can you tell me are you with Square or just another square user trying to help me out? I would love to find a way to contact square directly. I do not have the time sorry for all this back and forth and getting nowhere, but thank you, 

[isabelle]

Apologies @WendyJ. Please give us a call whenever you're available. 

[CokeNJack]

The title of this thread has been edited from the original:  How long does it take TO LISTEN TO CUSTOMERS!!!

The request have been made for years. To void/cancel a test transaction has become ROCKET SCIENCE with you!!! Good job timely responding/resolving to your customers...

[CB03801]

I also vote for the ability to void an erroneous transaction. If Square doesn’t want to do that, then a simple toggle ability in reporting to go from gross to net would be helpful. All of the metrics that I use to track my business are screwed up because an employee accidentally made a ginormous cash sale. Assuming that doesn’t happen again, it will take two years for that number to clear out of relevant reports. grrrr!!!

[CJacks]

I have been creating inventory but I'm not able to search by SKU in the Library.  Example:  The item is Goat Soap with 8 variations of scent.  Each variation has its own SKU.  Support is telling me I need to enter each bar as a separate item to get the search to work.  That makes it a real pain when it comes time to change a price.  Please tell me there is a better way?