We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Any updates on this feature? I also would like to be able to block specific clients from our schedule and specific clients to be made to have card on file and pay a fee to place appointment.
We are well aware of that, hence the reason we keep posting this issue. It’s a simple feature that can be added easily to the software, yet it hasn’t happened despite years of requests from business owners.
We've double-checked with the Square Appointments Team and have confirmed this is not an available feature at this time. Please continue to keep an eye out for any updates, which will be posted here on the Seller Community.
So despite years of us requesting, the square team doesn’t think it’s important? I’m moving to Vagaro where I can block certain customers I don’t feel safe with. I thought for sure this would be in the works by now at square. I’m so disappointed.
Other companies do it, so it is a GREAT idea. You finally lost my business and I hope all do the same.. look at how long this thread has been active. You guys obviously don't have customer care or safety in mind at all.
I read that they're finally taking into account the need to block/blacklist clients. There are people I'd like to block from booking for my salon who disrespected me and didn't follow my Covid regulations but still try to book
