Automated Update of Expired Credit Cards

GregHamilton · ‎09-21-2023

We own Hamilton Family Wines and have a wine club. We ship twice a year. Every time we run our club there are a large number of cards declined because they have expired. This means we have to call and/or email each customer to get an updated card expiration date. We are actively looking at competitors almost solely because of this issue. There are several other requests for this feature in the community and responses from Square saying this Feature Request already exists. After going through all 56 pages of Feature Requests I can tell you it does not.

sayra · ‎10-10-2023

Hello, @GregHamilton.

Thank you for your feedback. We apologize for the inconvenience this issue has caused for your wine club at Hamilton Family Wines. Managing declined payments due to expired cards can indeed be time-consuming. We understand the need for this feature and would like to keep this post as "Open" for other Square sellers to continue providing their feedback.

Your feedback is invaluable and we appreciate you taking the time to share your experience. We will make sure to provide more updates when they come available.

Thank you.

doctornote · ‎10-11-2023

Yes, a report or something of cards set to expire in a month would be VERY helpful.

What is not helpful is all these suggestions in "ideate" waiting for other users to voice their opinion for you to decide to work on it.. Only a very tiny percentage of users ever see these requests. A good request is good if it is only one user.

GregHamilton · ‎10-17-2023

Thank you, Sayra. There are several other requests for this same feature from other wine club managers, but I'm sure this feature would benefit all sorts of subscription-based businesses.