we are having trouble setting password - please help

[Feisty]

trying to open our account and are having a lot of trouble setting the password.  is there a secret?

[lauranjopotter]

I agree 100 percent and get no responses.  

[EJ_]

Hi there.

Passwords must be at least eight characters long and they can be alphanumeric. They're also case sensitive. 

What was it exactly that you were running into?