@cyndi254 I just saw this post. Sorry it has been two weeks, and I hope you’ve resolved this by now! If not, we can’t help you here because we can’t access sensitive information about a customer’s account. You should call Square Support at 855-700-6000 to discuss problems with your account, funds and card.
Sorry I can’t be of any more help.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
