incorrect weebly charge

[sarahtabbs]

For the second year in a row, I've been incorrectly charged for Weebly web services even though I haven't used this platform for years. I assume it was an error in migration when Square bought Weebly. Last year I was able to get the charge reversed by contact Weebly customer service, but now they have charged me again and it looks like they no longer check that inbox. I am desperate to talk to a customer service agent but it doesn't appear there is anyway to do this with Square. Given the state of small businesses with the pandemic, I am not in a position to be pay over $350 (for a service I do not even use). Does anyone know how to talk to a human at Square? HELP! 

[BernadetteA]

Hi @sarahtabbs Thanks for reaching out. I'm really sorry about the unwanted charge, and lack of communication. I was able to find your original case number, and a rep will be correcting the billing error. 

I don't believe the original rep you spoke with saw your last reply because the ticket was already closed from the previous year. I do apologize again for the mixup. Someone will be reaching out to confirm the refund shortly. 

[Digigrade]

Hi Bernadetta, Im having the same issue.  I have a $144 Square Weebly Charge for "Premium Service" that i believe  do not have.  It was flagged by my bank, but I shouldn't have been charged.  Tried the to Chat with someone but it was all automated.  Please Help. 

[BernadetteA]

Hi @Digigrade 👋 I'm happy to look into this for you. Can you confirm your website URL?