Hey @Lisastern. If you tried to run a card and it gave you an offline error, it means that you did not have internet connectivity at the time.
Square allows you to work on offline mode should this happen again. However, there are a couple of things to keep in mind. This is a feature that needs to be turned on via your Square app, it does not turn on automatically. Also, Square is not responsible for any declined or lost transactions as the system does require you to connect back to the internet within 72 hours.
Take a look at this article with more information. Let me know if you have any other questions.
Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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