Solved: Re: how do I return my device

bethscardsbotiq · ‎06-23-2022

I only used it twice and have now closed my shop I need to return the device

TheRealChipA · ‎06-23-2022

@bethscardsbotiq Sorry to hear that. I looked up Square’s hardware return policy. The answer to your question depends on how long you’ve had the hardware. Here’s a screen shot of the policy that can be found at this URL — https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Best wishes,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎06-23-2022

@bethscardsbotiq Sorry to hear that. I looked up Square’s hardware return policy. The answer to your question depends on how long you’ve had the hardware. Here’s a screen shot of the policy that can be found at this URL — https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Best wishes,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

bethscardsbotiq · ‎06-24-2022

thank you, I have had t more then a year. There's nothing wrong with it, I just don't need it anymore. I'm not sure if I get charged just to have it in my possesion. I'll need to do some research. Maybe I can sell or gift it?

TheRealChipA · ‎06-24-2022

You should have purchased it outright, so it it yours to sell or give away. As long as you aren’t using any Square Add-on services (like marketing, or Teams Plus, etc) that have a monthly charge you shouldn’t get charged anything. You can go here to see if you have any month subscriptions services that you pay for — https://squareup.com/dashboard/account/pricing. If you do, just cancel them.

And, of course, if you aren’t sure, just call Square Support at (855) 700-6000

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!