how do I add the contactless + chip reader when I already have been using the magstripe card .

[Sue1]

How do I add the contactless + chip reader when I already have been using the magstripe card reader for a while

[Spenser]

You can actually use both at the same time, if you'd like! Your magstripe reader can remained plugged in while your Contactless reader is paired wirelessly. 

Check out our guide for setting up your new reader. 

[amtax]

The situation is that I have both devices, and I tried to get the chip reader working, but I am being prompted to order a new chip reader. How do I get around the problem?

[Tom]

Hey @amtax, shucks, sorry to hear about the trouble. Are you getting a “Reader Damaged” message by chance? If so, you may need to go through the warranty process.

If that doesn't clear things up, please contact our Support Team directly. We'll be sure everything gets sorted out as soon as possible.