email edit and sending an invoice

If I input an email incorrectly for an invoice, I work in the field off my phone, the invoice will not send.  At that point I can change the email and the systems claims to have sent it, but still will not allow me to accept payment. 

 

At this point I have been just creating a duplicate invoice and cancelling the original to get me going.  How can I correct the issue and accept payment off the original invoice?

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Square Champion

Hey @tallyhorv 

I've had this problem happen before when misspelling a customers email.  Unfortunatley it seems like a small glitch when editing customers info from an invoice, it never did like to resend for me.  I always did that same as you and just duplicated it and corrected the info prior to sending it again. 

 

What you can do though to add a payment in the app is the following.

  • Click on Invoice in question
  • Choose Add Payment
  • Select payment method
  • Enter payment Method/Card Details.
Dan
Square Champion
Check out Square support center for additional help.




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