declined!!!

[nea]

my last two transactions have been declined.

one said the credit card company called to make sure it was a true transaction...

now what????

the other I keep entering (and I have checked several times with my client to verifiy info)

and it is being denied.

what is next step (this is embarrassing/unprofessional to keep asking my client!!!)

[Spenser]

Sorry to hear about the trouble with these payments, I know it can be a difficult experience when your customer's card is declined. 

There are a number of reasons this can happen; check out our Support Center article, "Why Did My Payment Fail?" 

Unfortunately I can’t address your account specific issue here in the community, as it’s public, so if you still have any trouble please contact our Support team!

[twentysixcafe]

Thanks @Spenser . We followed normal offline payment protocols during the outage today. Twelve transactions remained in our offline payment queue, per the normal protocol in the Square documentation. We received email notifications for 7 of these 12 payments. The Square "Transaction Status" screen (/dashboard/sales/reports/transaction-status) shows twelve declined transactions.

Square simply failed to process these as should be normal. We did not turn off, reset or sign out or do any of the pitfalls in the Square documentation regarding offline payments.

This isn't right.