change prices

[SandraDonovan]

I changed some item prices but it isn’t showing up correctly when I check out client-how do I fix this?

[JJ_]

Hello, @SandraDonovan  

Is this happening to all items you recently changed? Can you please share some examples so I can take a closer look at this situation?

[SandraDonovan]

Yes, I increased my prices on numerous items and although it shows them changed, when I check out it’s the old price. Is there someplace special I need to change my prices, I haven’t done it for a few years and just can’t remember 

[JJ_]

Thanks for the quick follow-up @SandraDonovan 

Since you mention this is happening to numerous items, I am going to go ahead and recommend you reach out to our direct support team so they can take a closer look at this situation and point you in the right direction. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.