can a customer cancel a recurring invoice series?

I see that a customer can remove a credit/debit card if they have one on file for a recurring invoice series, however I have not found an answer to my question. I know I can cancel/end a recurring invoice series on my end. Can the customer also end a recurring invoice series?

824 Views
Message 1 of 2
Report
1 REPLY 1
Square Community Moderator

Hey! Welcome to the Seller Community! Recurring invoices can only be cancelled from the Merchant's end, from the Dashboard. There currently isn't a way to cancel from the Buyer's side. If a buyer wants to cancel a recurring invoice, they would have to contact the merchant (the merchant's email address is on the bottom of the invoice).

AshleyK
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
786 Views
Message 2 of 2
Report