Why isn't inventory keeping accurate track of my inventory

[xlbigdad]

I know I have correctly enabled tracking on inventory. I exported the file, and and I use the filters to single out the desired manufacturer, and we had 26 items that were wrong. We had placed an order believing in the square inventory, which we ended up finding out it was way wrong.......

[HeartInHands]

I don't have a lot of experience with this since I have a very small inventory. If you aren't updating your inventory in the program, that could be why. It also has the feature to notify you when inventory gets to a quantity that you determine. I didn't know anything about uploading information via a spreadsheet. It sounds like you have more experience than I do, but I hope this helps.

[Sean]

@HeartInHands - Thanks for your help! 

@xlbigdad - Sorry to hear about the trouble! Have you already had a chance to double check your sales from the Transactions tab? On a side note, please keep in mind that refunding a payment won't modify it's inventory count. Sometimes this can cause some issues, unless you're diligent about modifying the inventory from the Dashboard after each refund. 

[Sean]

@xlbigdad - Also, would you mind sharing what items were affected? I'd love to have an engineer take a closer look!

[Sean]

@xlbigdad - Are you still having this issue? !ould you mind sharing what items were affected? Our engineering team would love to hear more details from you. 

[anchoredfashion]

 wish they would add this all to one screen.  You have to input items then go in and add stock to locations etc.  Square is by far great but its not the most user friendly.  You should be able to upload all items from an excel sheet even.  Getting frustrated adding new inventory all the time

[Tom]

Hey @anchoredfashion, thanks for pointing this out.

I can see how having to go back and forth is cumbersome. I'll be sure to share your experience with our Product Liaison team, who is constantly making improvements based on seller feedback.

We'll circle back with any other developments, and keep an eye out for updates in this section of our Support Center: Upload Your Item Library.