Why is my old business name still showing up in Marketing campaigns?

[nocolaforme]

I have previous business name as well as the new one showing up creating a marketing program. I had changed all areas from researching previous questions and answers. I can't fix it, anyone else?

[puka · Accepted solution]

Hey @nocolaforme!

Happy to offer some clarification here. What you'll need to do is update the business name from the campaign itself. When you're in the Design step of creating your campaign, there is a section for Business Name like below:

Once you update the name on the campaign, it will save those changes for all future campaigns as well.

Hope that helps!

[nocolaforme]

Yes! Thank you sooooo much!

[woodandsliver]

I still can't change the subject line or the area under the header with my new business name.

[JustinC]

Hey @woodandsliver!

Did Puka's instructions provided above help any? If not, reach out to our Marketing Team so they can help out

squ.re/contact 

[OnDemandOffice]

This does not work for me. 

Why does the old business show up at the bottom even tho it is no where on the site at this point.

[isabelle]

Hey @OnDemandOffice! Thanks for posting in the Seller Community. What do you mean by your 'old business'? What link did you post in Facebook? 

[OnDemandOffice]

It is fixed now, but what I meant was that I originally started the square account under a business name which did not work out. I started this new business and stranfered the square account to the new business and updated all relevant business info, but when I did the coupon it originally put my original business name(which no long exists) as the source of the discount.  I did not post any link in Facebook, I ran it through the Marketing link here on square.

[OnDemandOffice]

At this point I'm guessing that it must have something to do with my Facebook link since my 3rd and Primary business is showing up as my user name on this forum and it is not anywhere in my square account. Really weird. 

[BernadetteA]

That is strange, but I'm glad to hear it is working now. Did you have to make any changes, or did Facebook just update on its own?

[OnDemandOffice]

I don't understand how it is possible for Facebook to update anything on it's own when the Coupon was posted through square marketing and my prior business in square was never connected to Facebook. I deleted the first coupon because it was wrong and looked through the settings to make sure everything was correct. I went back the next day and tried again and everything was correct. All of this was within the square marketing, I changed nothing on FB.