Why does the square app close after reader connects? I can't enter charge amount.

[DynastyDes]

I have iPad 2 and mag stripe/chip reader. Suddenly stopped working. Just after reader connects, square app closes, back to iPad home screen. I can't even enter numbers for charge amount.  Very embarassing in the middle of art fair!  

[Sean]

I agree! It sounds less than ideal. 😕

With a little troubleshooting, we should be able to get you up and running. From what I can tell, it sounds like there must be a glitch with the app. Please try out these steps: 

- Make sure that both your mobile device and Square Register app are up-to-date.

- Force quit the app on your device. 

- If you don't have any pending offline payments, delete and reinstall the app. 

If this doesn't work, please let me know!