Why does it show card reader connected when we haven't ordered one yet?

[Pennystaxes]

Can anyone please help me answer the question?

[isabelle]

Hey @Pennystaxes! 

Is this happening within the app? Do you have any of our readers? 

[Pennystaxes]

Hey! Yes it is within the website app.  It says there is a reader connected but we don't have a reader yet. We just placed in order for a reader but we don't have one yet. & We have another business with you guys & on that site it says error when we try to order the reader 

[JustinC]

Can you try reinstalling the app to see if that message disappears? @Pennystaxes