Why do sellers have only 24 hours to fulfill an order?

[Radioman61549]

Why do sellers have only 24 hours to fulfill an order? What if they're stuck in the middle of nowhere with no Internet access? Why can't Square extend things to 48 or 72 hours?  Is it just me?  [Personal Information Redacted]

[Chad]

Hello again @Radioman61549.

We do have the option to adjust your fulfillment time anywhere from 1 - 60 days. You will find this option under settings for your Online Store Dashboard. Scroll down to your shipping settings and you should see the image below. 

Once you click on the tab depicted you can change your ship within time! 

I have gone ahead and removed your personal information from this post. We ask that you do not post personal information on public posts. 

Please let me know if you still have questions. 😀

[Radioman61549]

Thanks, Chad--I made the changes. But why didn't the customer service rep know this information and explain it to me when we spoke?

[Russell]

Hey there @Radioman61549 - Russell here hopping in for @Chad. 

I'm sorry you had to ask about this more than once, but I'm glad we were able to get this sorted out here. We definitely want to make sure that we get you the best answer every time, I'll follow up with our Support Team to make sure the team member that helped you get this right.