Hey! I'm happy to help out with this one.
From what I can tell, it sounds like these employees may have been mobile staff before we launched employee management. If that is the case, then they are "grandfathered" in. Meaning, you wouldn't have to pay the $5.00 per month, per employee for now.
Can you share a screenshot of where you see this? Does this help? Thanks!
Sean
he/him/his
Product Manager | Square, Inc.
