The duplicate categories are showing on both.
We've figured out what happened. One employee created a category, and added items to it, then a second employee created the same category, without realizing the category already existed.
We can fix that, but the system shouldn't allow it to happen in the first place. This is just like the duplicate customer problem, which we've experienced and which other Square users have mentioned on this forum.
When I try to add an SKU that's already in the system, a yellow banner pops up telling me that SKU already exists. So I know your programmers already know how to do this.
Please consider this a priority. When a category already exists, Square should warn me about it.
And when a customer already exists, Square should not allow a duplicate to be created.
Square is a good product, but there are several problems like this that prevent you from being a great product. Some of those issues were reported years ago, and continue to receive only a "we'll let you know when we've fixed this" response.
Please, please, address these issues. I'm not using Square because its fun. I'm using it to manage my business. My livelihood.
