Which party is responsible for processing a refund?

[SusanZ68]

[The title of this thread has been edited from the original:  Can a customer request a refund without (permission or knowledge ) from your square account ?]

Hi. Just have a question about refund 

[Alex_]

Hello @SusanZ68

Thank you for posting in the Seller Community. Welcome.

The only way to process a refund is if you as the seller/account owner initiates the refund on your side through your online dashboard or app. 

Please let me know if you have any other questions by replying to this thread.