That's no good!
We have an article that outlines some of the best troubleshooting tips for Contactless reader trouble: Square Contactless and Chip Card Reader Troubleshooting
Try these steps below to get your reader up and running:
- Force quit the Square app and reopen it.
- Delete and reinstall the Square app. Note: If you’ve recently accepted payments while in Offline Mode and haven’t uploaded them, don’t delete and reinstall the app or you’ll lose these transactions. Connect your mobile device to the Internet to complete these payments before deleting the app.
- Turn your mobile device off and back on.
- If the reader and device are more than 10ft apart, the reader will have trouble maintaining a consistent connection. Move your reader and device closer when in use.
If these tips don’t solve the trouble, force shutdown your reader:
- Plug in the reader for at least 20 minutes to be sure it’s charged.
- While the reader is charging, use a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds.
- After 20 seconds, release the button and wait 10 seconds.
- Press the button again to turn the reader on and observe any lights on the reader.
If the reader lights turn on, you’re all set. If the lights don’t turn on, please try again and make sure to firmly press and hold the reader’s button for a full 20 seconds.
If that doesn’t do the trick, you can submit a warranty claim to receive a replacement.
