Track a transaction

[Clark23]

How do I track a transaction that's not showing up on my about but I see it was done through the app

[VanKalkerFarms · Accepted solution]

all the transactions done on your account will be here.  https://squareup.com/dashboard/sales/transactions

[WellServices]

It's not there

[Arie]

Hi @WellServices,

Thanks for getting in touch, and welcome to our Community!

While we're not able to look into transactions via this forum, you can always check if a transaction was successful via your Dashboard, or in-app via the Transactions tab. 

If you're not able to locate a transaction here, it means that it wasn't successfully processed. If your customer tells you that they have a charge on their statement, it's worth checking if the charge is pending. Pending charges automatically drop within a few business days - learn more here.