This isn't anything that we can help you with here as this is a forum to help each other out as sellers and not a place for account specific questions like this. I would suggest you call or email Square directly or direct message them on Twitter as only Square can help you with this.
On twitter @SqSupport https://twitter.com/SqSupport
click
https://squareup.com/help/contact
Click "Other"
Click "I don't see my issue"
Click "Call Support" if you want to call.
Write down your Customer Code
Call 1 (855) 700-6000
Depending on your specific account, you might not have phone support available, or you might have limited hours of support.
